1. Acceptance of Terms
By accessing and using this food ordering platform, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. User Accounts
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Updating your information to keep it current
3. Orders and Payment
When you place an order:
- You agree to pay all charges associated with your order
- All orders are subject to acceptance by the restaurant
- Prices and availability are subject to change
- Payment is processed securely through our payment partners
4. Cancellations and Refunds
Cancellation and refund policies vary by restaurant and order status. Generally:
- Orders may be cancelled before restaurant confirmation
- Refunds are issued at the restaurant's discretion
- Delivery fees may be non-refundable once drivers are dispatched
- Contact customer support for assistance with cancellations
5. Delivery Services
For delivery orders:
- Estimated delivery times are approximate and not guaranteed
- You must be available to receive your order
- Undeliverable orders may result in cancellation fees
- Check items upon delivery and report issues immediately
6. User Conduct
You agree not to:
- Use the platform for any illegal purpose
- Violate any applicable laws or regulations
- Interfere with the platform's operation
- Abuse, harass, or threaten restaurant staff or delivery drivers
- Submit false or fraudulent orders
7. Intellectual Property
All content on this platform, including text, graphics, logos, and software, is the property of the platform or its content suppliers and is protected by copyright laws.
8. Limitation of Liability
We are not liable for:
- Food quality or preparation issues (restaurant's responsibility)
- Delivery delays beyond our reasonable control
- Indirect, incidental, or consequential damages
- Issues arising from third-party services
9. Dispute Resolution
Any disputes arising from these terms shall be resolved through arbitration in accordance with applicable laws. Both parties agree to waive the right to a jury trial.
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the modified terms.
11. Contact Information
For questions about these terms, please contact the specific restaurant partner directly.